Refund policy

Refund & Cancellation Policy

We understand that plans can change, and we’ve structured our cancellation policy to be fair while protecting the time, resources, and labor we dedicate to each booking.

How We Define a Rental Weekend

At BZ Tent Rentals, we treat each weekend as a full rental slot — not as a daily rental. Most tents are delivered on Thursday or Friday and picked up on Monday or Tuesday. Whether your event is on a Friday, Saturday, or Sunday, we consider that your “rental weekend.”

Full Refund Window

  • You are eligible for a full refund if you cancel 14 or more days before your scheduled rental weekend slot.

Cancellations Within 14 Days

If you cancel within 14 days of your rental weekend:

  • You will be charged a $100 or 10% cancellation fee — whichever is greater.
    This helps cover the cost of holding your slot and preparing your order.

Cancellations Within 7 Days

If you cancel within 7 days of your rental weekend:

  • You will be charged 50% of your total rental amount as a cancellation fee.

Same-Week or Same-Day Cancellations

We cannot offer any refunds if:

  • Your cancellation occurs on or after the scheduled setup day

  • The equipment has already been prepared, loaded, or delivered

  • The event is canceled on the day of setup or your event

Our team often prepares your order the day before delivery, including loading and route planning — these steps cannot be reversed last-minute.

Bundle Adjustments & Partial Refunds

If you remove items from a discounted party package, refunds will be calculated using adjusted pricing — not standard retail rates. Bundles are discounted as a whole, so we cannot issue full individual item refunds for changes.

Date Changes

You may request a date change after booking. We understand things can happen and we’ll do our best to accommodate your request for a date change, but reschedules are subject to availability. Reschedules are also non refundable.  
Please select your dates carefully at checkout.

Refunds for Equipment Issues

If something fails during your rental due to our error, we’ll make it right.

However, we do not offer refunds for:

  • Customer-caused damage

  • Equipment that is adjusted, moved, or tampered with by anyone other than our staff

  • Damage caused by misuse or unsafe modifications (see our Terms of Service)

How to Request a Refund

To request a refund or cancellation, please contact us:

If your cancellation qualifies, your refund will be processed to your original payment method.


Damages and issues


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.