Refund policy

Refund & Cancellation Policy

We understand that plans can change, and we have structured our cancellation policy to be fair while protecting the time, resources, and labor we dedicate to each booking.

Please note: the terms below apply to our tent and party rental bookings. Mobile bar rental and dry hire bartending bookings have their own separate refund policy, which you will find at the bottom of this page under "Mobile Bar & Dry Hire Bartending Bookings."

How We Define a Rental Weekend

At BZ Tent Rentals, we treat each weekend as a full rental slot, not as a daily rental. Most tents are delivered on Thursday or Friday and picked up on Monday or Tuesday. Whether your event is on a Friday, Saturday, or Sunday, we consider that your "rental weekend."

Full Refund Window

  • You are eligible for a full refund if you cancel 14 or more days before your scheduled rental weekend slot.

Cancellations Within 14 Days

If you cancel within 14 days of your rental weekend:

  • You will be charged a cancellation fee of $100 or 10%, whichever is greater. This helps cover the cost of holding your slot and preparing your order.

Cancellations Within 7 Days

If you cancel within 7 days of your rental weekend:

  • You will be charged 50% of your total rental amount as a cancellation fee.

Same-Week or Same-Day Cancellations

We cannot offer any refunds if:

  • Your cancellation occurs on or after the scheduled setup day
  • The equipment has already been prepared, loaded, or delivered
  • The event is canceled on the day of setup or your event

Our team often prepares your order the day before delivery, including loading and route planning. These steps cannot be reversed last minute.

Bundle Adjustments & Partial Refunds

If you remove items from a discounted party package, refunds will be calculated using adjusted pricing, not standard retail rates. Bundles are discounted as a whole, so we cannot issue full individual item refunds for changes.

Date Changes

You may request a date change after booking. We understand things can happen and we will do our best to accommodate your request for a date change, but reschedules are subject to availability. Reschedules are also non refundable. Please select your dates carefully at checkout.

Refunds for Equipment Issues

If something fails during your rental due to our error, we will make it right.

However, we do not offer refunds for:

  • Customer-caused damage
  • Equipment that is adjusted, moved, or tampered with by anyone other than our staff
  • Damage caused by misuse or unsafe modifications (see our Terms of Service)

How to Request a Refund

To request a refund or cancellation, please contact us:

  • Email: info@bztentrentals.com
  • Phone: 781-566-0328

If your cancellation qualifies, your refund will be processed to your original payment method.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we have received and inspected your refund, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Mobile Bar & Dry Hire Bartending Bookings

Mobile bar rental and dry hire bartending bookings have their own refund terms, separate from our tent and party rental policy above. Because these bookings reserve your date, commit our bartending staff, and require menu planning and perishable prep, the terms below apply.

Reservation Retainer and Payment

  • A $1,000 reservation retainer is due at booking to secure your event date. This retainer is non-refundable and functions as liquidated damages, not a penalty. It is applied toward your event total.
  • The full remaining balance is due 30 days before your event.

Cancellations

  • 30 or more days before the event: You receive a full refund of all payments made, except the non-refundable $1,000 retainer.
  • Within 30 days but 14 or more days before the event: The retainer is forfeited and a fee of 10% of the balance applies. The remainder is refunded.
  • Within 14 days but 7 or more days before the event: The retainer is forfeited and 50% of the balance applies. The remainder is refunded.
  • Within 7 days of the event: No refund is available, except that any prepaid gratuity is returned, since that portion is compensation for service that will not be rendered.

Date Changes

You may request a date change up to 7 days before your event, subject to availability. Payments made carry over to the new date. Please note that rescheduled bookings are not eligible for any refund. If you cancel after rescheduling, all payments are forfeited.

Staffing by BZ

If BZ is unable to staff your event due to a bartender emergency and cannot provide backup staff, you will receive a full refund of all payments, including the retainer.